Frequently Asked Questions

Registration & Account

1. How do I register at Spinago casino?
Click the sign-up button, follow the prompts, and fill in the fields. You'll receive a verification email. Once verified, you're ready to play!

2. How to Restore the Password?
Click the 'Forgot Password?' link, provide the required details, and follow the reset instructions in the email. Alternatively, contact player support for assistance.

3. How quickly are deposits credited to my account?
Deposits should be instant. If funds aren't credited immediately, please contact player support.

4. What currency options does the Spinago casino support?
We offer EUR, USD, AUD, NZD, CAD, BTC, LTC, and USDT. For more information, check our 'Payment Options' page.

Spinago Account

5. What should I do if I haven't received my verification email?
Check your spam and junk folders. If still not received, contact support for a new verification email.

6. Is it permissible to create multiple accounts?
No. Only one account per person, computer, IP address, or household is allowed.

7. Can I use multiple currencies in my account?
Yes! Visit the 'Wallet Page' to add any of our available currency options.

Deposits & Withdrawals at Spinago

8. What are my options for depositing funds?
We offer various deposit methods. Visit our 'Payments Page' to explore options and choose the best one for you.

9. What's the timeline for receiving my withdrawal?
Most withdrawals are processed instantly, but some may take longer. The time to receive funds depends on your chosen payment method. Check our 'Payments Page' for average processing times.

10. What are the withdrawal limits?
Minimum: 20 EUR. Maximum: 30,000 EUR per month (negotiable for VIP players).

Spinago Promotions & Bonuses

  1. What is a Spinago bonus?
    A bonus is additional money added to your account, which must be wagered before withdrawal. Wagering requirements vary based on bonus size.

  2. How can I view my current wagering requirement status?
    Check the account section under 'Bonuses' or contact our support team for assistance.

  3. What additional rules apply to bonuses?
    Yes. Bonus money can't be withdrawn until wagered. The purchase feature is unavailable, and there's a maximum bet limit on bonuses.

The Spinago Casino Games

14. Can I play all games using cryptocurrency?
All games are available in fiat currency, but some providers don't support cryptocurrencies. Check our 'Cryptocurrency Games' category for compatible options.

15. Is it possible to try games for free before playing with real money?
Yes! All slot games have free demo versions. Feel free to explore before depositing.

16. What happens if my game freezes during play?
Usually, the game will resume where you left off. If not, it will complete server-side and any winnings will be credited to your account.

17. How are technical issues in the casino handled?
Don't worry! All bets are recorded in our database. Contact our support staff if you encounter any errors.

Security at Spinago

18. How does the Spinago casino ensure the security of my personal information?
Absolutely! We use 128-bit SSL encryption to ensure data safety. All personal and financial information is protected by security professionals.